OUR MISSION

Solace exists to quietly open a private way for patients to receive support for a hospital bill and for the provider to receive it safely and securely.

68–83%

of self-pay balances over $5,000 go unpaid today — before anyone ever gets the chance to help

Crowe Revenue Cycle Analytics, 2021

41%

of American adults carry healthcare debt today — insured (44%) and uninsured (62%) alike

KFF Health Care Debt Survey

THE REALITY TODAY

Most patients face these bills with no easy way for support to happen.

Without an easy way to contribute, most self-pay and underinsured balances go unpaid — not because no one was willing to help, but because giving money never guaranteed it reached the hospital.

Here's how that changes.

HOW IT WORKS

A simple path from bill to support.

Solace fits quietly into the billing cycle your hospital already runs — nothing new for your team to manage.

STEP 1

Hospital sends a daily file

First and last name and outstanding balance only — the same export used for existing billing. The hospital is always the source of the balance; Solace simply reflects it.

Hospital

STEP 2

Solace generates private links

A unique contribution page is created per patient and returned quickly, ready to merge into your next billing run.

Solace

STEP 3

The link rides the bill

Patients receive it with their normal statement. Sharing is entirely optional.

Patient

STEP 4

Anyone contributes

Anyone the patient shares the link with can give directly. Funds deposit to the hospital daily.

Hospital

STEP 5

The link stays open until it's closed

There's no fixed deadline. It stays active until the balance is paid in full or your hospital decides it should close — Solace handles the deactivation on your instruction.

Hospital

A secure way to receive support from the people who care about you most — right where a patient already expects to see it.

If you received a Solace link on a hospital bill — yours or someone else's — it's real, it's private, and it's entirely optional. Nothing is owed by using it, and nothing changes if you don't. It's simply there, quietly, in case you or someone who loves you wants to help.

FROM THE FOUNDER

I've worked a lot of different jobs, from a vet clinic and surgery centers to restaurants, sales, and a wedding venue, but nearly all of them centered on taking care of people directly. That idea never left me.

I've had hospital bills of my own. There were options, like credit cards, loans, and payment plans, but I couldn't afford any of them. I don't think I'm alone in that.

I believe in showing up for one another. We're all the same in the moments that matter most, through whatever comes our way. Solace exists for exactly that. A door that's there if you choose to open it.

— Alan Jenkins, Founder

WHAT SOLACE IS — AND ISN'T

Quiet infrastructure, not a lender.

Solace is

Automated contribution infrastructure built into billing
A direct payment conduit to your hospital's bank account
Private — the patient controls who sees the link
HIPAA-compliant, with a signed BAA per hospital partner
Zero lift for your billing team — one-time setup

Solace is not

A lender or financing company
A holder of funds, ever
A public crowdfunding platform
A replacement for financial counseling or billing
A collections agency

COMPLIANCE & CONTROL

Careful with every detail, because it matters.

Only a patient's first and last name and outstanding balance — nothing else. No diagnosis, procedure, insurance detail, or medical history is ever shared with Solace.

Yes. Solace operates under a signed BAA with every hospital partner, reviewed by healthcare counsel prior to the first data transfer.

The hospital remains the billing entity of record at all times, and is responsible for how the bill gets paid — including any payments made directly to the hospital by phone or online, outside of Solace. Solace is a contribution tool only.

There's no fixed deadline. Each private link stays active until the balance is paid in full or the hospital decides the account should be closed — whether that's sending it to collections, writing it off, or any other reason. Solace carries out that deactivation on the hospital's instruction; the hospital sets the decision, Solace executes it.

The hospital's own billing data, always. Solace never calculates or independently tracks a balance — it mirrors exactly what the hospital reports. So if a patient pays down their bill directly with the hospital, by phone or online, that payment is reflected in Solace automatically.

No. Every contribution is deposited directly into the hospital's bank account. Solace never touches or holds contributor funds.

GET STARTED

Let's give your patients a dignified path to support.

See what Solace could mean for your hospital and the families you care for.